I spent 2 hours with at&t on the phone and chat support trying to figure this issueĪnd you apparently don't know what this is related toīut no problem I can provide telephone information to a higher department, they will be sending a request to ATT to refresh this service, you might be reached in the next 24 hours.Įveryone knows that at&t is a GSM carrier not a CDMA carrier that have PRL update on the settings of the phone The thing is that in order to activate the mobile data ATT needs to refresh the network. Jean, It’s perfectly understandable that you’re very upset about what’s happened. They tell me HTC hasn't certified the U11 on their network and that is the reason why it doesn't workĪt&t is a gsm carrier it does not have prl update like sprint doesĬan you transfer me to somebody that knows what i am talking about because apparently you don't know or you are not reading my messages It is, just to make sure have the updated the PRL?. I have to use a generic apn stting to connect to their network and have only 3gĪnd if I use u11 IMEI on their system or the HTC 10 IMEI I never get VoLTE to work either Hi gina I have bben back and forward with AT&T with this phoneĮvery time they register the IMEI on their system I don't get LTE data

I will be more than happy to help you today. Hi, thank you so much for contacting us through the HTC chat technical support channel. This is a converstion transcript from htc chat support

Htc 10 imei number